Shipments
General Criteria
- We ship throughout Italy, including the islands (an additional cost will be charged for the islands, see table below).
- Shipping takes place strictly after payment confirmation in the chosen mode.
- 5Natura has an automated logistics service that chooses the best carrier to use for shipping, depending on the type of order received (weight/volume) and the geographical area of shipment. Therefore the courier in charge of the delivery could vary according to the above conditions.
Rates
|
Amount |
Peninsula Italy and major islands |
Minor islands Venice, Elba |
Minor islands Other islands |
Livigno |
Cash on delivery |
|
Up to €47 |
8,70 € |
+ 6,00 € |
+ 10,00 € |
42,70 € |
+7,00 € |
|
Above 47 € |
Free |
+ 6,00 € |
+ 10,00 € |
42,70 € |
+7,00 € |
|
Gel cavalli |
+ 4,90 € (1 pz) Free (>1pc) |
+ 6,00 € |
+ 10,00 € |
42,70 € |
+7,00 € |
- Payment is expected on delivery by CASH ON DELIVERY with a surcharge of €7.00
- 5Naturae can activate free shipping on some or all products as a marketing initiative, can activate and deactivate it without notice and at its sole discretion.
Confirm payment (general summary)
- All types of digital payment are almost immediate and therefore confirmation times are to be considered within 6 hours.
- For payment by bank transfer, the timing is linked to the type of bank used (24/72 hours);
- Therefore the timing of the delivery will slip by 1-3 days (linked to the receipt of payment confirmation);
Product packaging (picking)
For orders received before 12:00
- product picking and shipping take place during the day (barring unforeseen events).
For orders received after 12:00
- product picking on the same day, shipment scheduled for the following day (barring unforeseen circumstances).
For orders received after 12.00 on Friday or until 12.00 on Monday
- product picking and shipping take place on the first working day (barring unforeseen circumstances).
Delivery times
|
Typology |
Italian peninsula |
Major Islands |
smaller islands |
|
Express courier |
1/2 working days |
3/4 working days |
5/7 working days |
- Delivery times may vary, even significantly, according to the destination (islands and disadvantaged areas).
Delivery methods
- The courier will make 3 delivery attempts to the address indicated in the order;
- It is very probable (but not mandatory) that the carrier will try to contact the user by telephone to agree on the delivery time and/or date.
In case of unavailability after the third delivery attempt
- The package will return to the shipping branch waiting for the customer to carry out the manual collection at the courier's office;
- The withdrawal can be made by the customer from the carrier without any surcharge for 7 days;
- After 7 days of storage, a surcharge of €10 will be applied;
- Any additional storage costs do not depend in any way on 5Naturae (they are beyond our control), they are possibly managed directly by the driver, nothing is due from 5 Nature;
- Negative reviews and claims for additional charges will be irrevocably silenced/removed.
Failure to withdraw definitively
- In the event of non-collection, 5Naturae will arrange for the return by courier and we will bear the costs of returning and recovering the product;
- If you order with advance payment, will be returned to the customer only 50% of the general amount of the order, as a penalty for the reimbursement of expenses incurred;