Questions and answers
What payment methods does 5Naturae accept?
We accept payments by credit card, PayPal, bank transfer (IBAN IT50 F360 9201 6009 7168 6216 180) Credit card and payment on delivery (only in Italy and only for some products).
What are the delivery times for orders placed on 5Naturae?
Delivery times depend on the destination of the order and the chosen shipping method. In general, delivery times are 2-3 working days for Italy and 3-6 days for the islands. We recommend that you always indicate a telephone number and your best email address for quick and efficient delivery< /strong>.
What if the product I received is damaged or defective?
If the product you received is damaged, please contact us immediately to arrange a return or replacement of the product. We will work to resolve the issue as quickly and efficiently as possible. All products are tested in accordance with law 1223/09 and are all controlled.
Do you accept returns or refunds?
Yes, we accept returns or refunds within 14 days of purchase as long as the products are sealed, undamaged and unused. The Regulation provides that cosmetic products must not be reused or put back on the market if they have been opened or used, or if they have been exposed to environmental conditions that could compromise their safety or effectiveness. Please contact us for more information on how to return or refund.
Do you offer discounts or promotions?
We regularly offer discounts and promotions to our customers. Please check our website or subscribe to our newsletter to stay updated on our current offers and promotions.
Are 5Naturae products tested on animals?
No, 5Naturae does not test its products on animals.
Does 5Naturae have a return policy for purchased products?
Yes, 5Naturae offers a return policy for purchased products within 14 days of purchase. Please consult the "Returns and Refunds" section of the website for more information.
Where are the 5Naturae physical stores located?
At the moment, 5Naturae does not have physical stores, but it is possible to purchase the products on our website.
Is 5Naturae an Italian company?
Yes, 5Naturae is an Italian company and all our products are formulated and produced in Italy.
Are 5Naturae products certified organic?
Yes, many of our products are certified organic, but it is advisable to check the specific certification of each product on its dedicated page.
Does 5Naturae offer personalized advice on product selection?
Yes, our team of experts is always available to provide personalized advice on choosing the most suitable products for the customer's needs.